Frequently Asked Questions (FAQs)

A question about one of our products?
Please consult this page to read the troubleshooting section for frequently asked questions.

How does the battery status indicator of the P9 App work?
How long does it take to charge a P9?
What is the P9's battery total playback time on a fully charged battery?
How to replace a P9 battery?
How to clear the Bluetooth memory of a P9?
P9 outlet connection and charging?
How to lock and unlock the P9 keypad?
How to switch on P9 speaker and Bluetooth connect in Android?
How manually set-up Twin-Mode and connect Bluetooth?
How to reset P9 Twin-Mode?
How to Twin-Mode connect two P9 speakers in the Escape Remote App?
How to factory and Bluetooth reset?
How to lock the P6 BT keypad?
How to unlock the P6 BT keypad?
How to update the P6 BT via the Escape Remote?
How to install the M1 Air module in a P9?
M1 Air WiFi connection through Google Home
M1 Air WiFi connection through AirPlay2
How to select a source in the Escape Remote App?
Stream a radio station in airable in the Escape Remote App

Find an Escape® dealer near you